Returns & Exchanges Policy

Returns & Exchanges Policy

At ShopBliss.pk, customer satisfaction is important to us. We want you to shop with confidence and enjoy your purchases.

If you receive a damaged, defective, incorrect, or different product from what you ordered, we are here to help.

This Returns & Exchanges Policy explains the conditions, procedures, and requirements for returning or exchanging products purchased through ShopBliss.pk.

1. Return Period

ShopBliss offers a 14-day return window, starting from the date you receive your order.

If you wish to request a return or exchange, please contact our customer support team within 14 days of delivery.

Requests submitted after this period may not qualify under our standard return policy, except where a longer period or remedy is required under applicable law.

2. Eligible Reasons for Returns

Customers may request a return or exchange in the following circumstances:

  • Damaged Products: The product arrives damaged during transportation or is received in a damaged condition.
  • Defective Products: The product has a manufacturing defect or does not function as intended.
  • Wrong Product Received: You receive a product different from the one you ordered.
  • Incorrect Size or Colour: You receive a size or colour different from the one confirmed in your order.

All requests will be reviewed to determine the appropriate resolution.

3. Product Return Conditions

For standard returns and exchanges, products should meet the following conditions:

  • The product must be unused and in its original condition.
  • Original packaging should be retained.
  • Original tags, labels, and accessories must be included where applicable.
  • The product must not show signs of intentional damage, alteration, or misuse.
  • Proof of purchase or order details must be provided.

For damaged, defective, or incorrect products, customers should preserve the product and its packaging for inspection.

A defect or damage claim will not automatically be rejected merely because the product had to be handled or inspected to identify the issue.

Nothing in these conditions limits a customer’s rights under applicable consumer protection laws.

4. Non-Eligible Returns

The following circumstances may not qualify for a standard change-of-mind return or exchange:

  • Products showing signs of use, misuse, or intentional damage.
  • Products altered or modified after delivery.
  • Products returned without their original components or accessories where these are necessary for verification.
  • Change-of-mind requests outside the 14-day return window.
  • Products that do not meet the applicable return conditions.

However, these exclusions do not apply where a customer is entitled to a remedy under applicable consumer protection laws, including in cases involving defective, misrepresented, or incorrectly supplied products.

5. Change-of-Mind Returns

If you change your mind after receiving a product, you may request a return within 14 days of delivery, provided the product meets our return conditions.

For change-of-mind returns:

  • The product must be unused and in its original condition.
  • Original packaging and tags must be retained.
  • The customer is responsible for return shipping charges.
  • The return must be approved by our customer support team before the product is sent back.

Any refund will be subject to inspection and approval, as well as applicable legal requirements.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us as soon as possible within the applicable return period.

We may request photographs, videos, an unboxing video, or other relevant information to help assess the issue.

Once the claim is reviewed and approved, ShopBliss may offer an appropriate resolution, including:

  • Replacement with the correct product.
  • Exchange for another eligible product.
  • Refund of the applicable product amount.
  • Another mutually agreed resolution.

Return Shipping Charges:

For approved returns involving damaged, defective, or incorrectly supplied products, ShopBliss will bear the reasonable return shipping costs.

Customers will not be required to bear return shipping costs arising from an error attributable to ShopBliss, subject to applicable law.

An unboxing video is helpful evidence, particularly for transit damage or missing items, but its absence alone will not automatically invalidate an otherwise genuine complaint.

7. Exchange Policy

ShopBliss allows eligible customers to exchange products for another product of equal or higher value, subject to availability and approval.

7.1 Exchange for a Product of Equal Value

Customers may exchange an eligible product for another product of equal value, subject to stock availability.

7.2 Exchange for a Product of Higher Value

If the replacement product has a higher price than the original product, the customer must pay the price difference before the replacement order is dispatched.

7.3 Exchange Conditions

  • Exchange requests must be submitted within 14 days of delivery.
  • The original product must meet the applicable return conditions.
  • The requested replacement product must be available.
  • Customers must obtain approval before returning the original product.

For exchanges required because ShopBliss supplied a damaged, defective, or incorrect product, the customer will not be charged reasonable return shipping costs arising from our error.

Any additional delivery costs for a customer-requested change of product will be communicated before the exchange is confirmed.

8. Refund Policy

Refunds are available for eligible returns after the returned product has been received, inspected, and approved.

Approved refunds will generally be issued through one of the following methods:

  • Bank Transfer.
  • Easypaisa.
  • JazzCash.

Customers may be asked to provide accurate payment details to facilitate the refund.

8.1 Refund Processing Time

Approved refunds will generally be processed within 7–10 working days after return approval.

Actual receipt of funds may depend on the relevant bank or payment service provider.

8.2 Cash on Delivery Orders

For Cash on Delivery orders, refunds will be issued through Bank Transfer, Easypaisa, or JazzCash, as agreed with the customer.

Customers may need to provide their account or wallet details.

8.3 Advance Payments on COD Orders

ShopBliss requires an advance payment for Cash on Delivery orders, which is adjusted against the total order amount.

Where an order is returned because of a verified damaged, defective, or incorrectly supplied product attributable to ShopBliss, the applicable advance payment will be refunded along with any other amount due under the approved remedy.

For change-of-mind returns, the advance payment will be handled according to the applicable return and delivery costs. Original delivery or other non-refundable charges may be deducted only where lawful and clearly disclosed before purchase.

Customers will not be charged twice for any amount already paid.

8.4 Refund Adjustments

Any applicable refund will be calculated after considering:

  • The amount actually paid by the customer.
  • The value of the returned product.
  • Any applicable and lawfully deductible charges.
  • Any replacement, exchange, or other agreed adjustment.

Nothing in this section limits any refund or compensation to which a customer is legally entitled.

9. Return Shipping Charges

Return shipping costs will be handled as follows:

ShopBliss Pays:

  • Approved returns involving damaged products.
  • Approved returns involving defective products.
  • Approved returns involving incorrect products supplied by ShopBliss.
  • Other cases where the return is necessary because of an error attributable to ShopBliss.

Customer Pays:

  • Approved change-of-mind returns.
  • Customer-requested exchanges that are not related to a ShopBliss error.

Applicable return shipping arrangements and costs will be communicated before the return is initiated.

10. How to Request a Return or Exchange

To request a return or exchange, follow these steps:

Step 1: Contact Us

Contact our customer support team through:

Email: care@shopbliss.pk

Website: https://shopbliss.pk/

Step 2: Provide Order Information

Share the following details:

  • Order number.
  • Customer name.
  • Registered phone number.
  • Reason for return or exchange.
  • Description of the issue.

Step 3: Submit Supporting Evidence

Provide relevant photographs or videos of the product.

An unboxing video may also help us assess damage, missing items, or incorrect products.

Step 4: Wait for Approval

Our team will review your request and communicate the next steps.

Please do not send products back without receiving return instructions from our team.

Step 5: Return the Product

Once your request is approved, return the product using the shipping arrangements communicated by our team.

Step 6: Inspection and Resolution

After receiving the returned product, we will inspect it and communicate the approved refund or exchange arrangement.

11. Return Inspection and Approval

All returned products may be inspected to verify their condition and the reason for the return.

We aim to review requests fairly and communicate decisions within a reasonable time.

If a return request is declined, we will communicate the reason to the customer.

A customer may contact us again if they disagree with the decision or have additional evidence.

Our inspection process does not remove or restrict any rights available to customers under applicable law.

12. Consumer Rights and Legal Protection

ShopBliss is committed to fair business practices and customer protection.

This policy is intended to operate in accordance with applicable consumer protection laws in Pakistan, including relevant provincial consumer protection legislation.

Where applicable, these laws may provide customers with rights and remedies concerning defective products, misleading descriptions, incorrect supplies, and faulty services.

In particular, the Sindh Consumer Protection Act, 2014, as amended, requires sellers to disclose their return and refund policy clearly before completion of a transaction.

Nothing in this policy is intended to:

  • Exclude liability that cannot legally be excluded.
  • Remove statutory consumer rights.
  • Prevent customers from raising legitimate complaints.
  • Restrict access to an appropriate consumer protection authority or court.

Where this policy conflicts with a mandatory legal requirement, the applicable law will prevail.

13. Policy Updates

ShopBliss reserves the right to update or modify this Returns & Exchanges Policy when necessary.

Customers are encouraged to review this policy before placing an order.

Changes will not retrospectively remove rights or remedies already available to customers under applicable law.

14. Contact Information

For return requests, exchange enquiries, refund assistance, or complaints, please contact us:

ShopBliss.pk

Website: https://shopbliss.pk/

Email: care@shopbliss.pk

Customer Support: Monday to Saturday, subject to availability.

Please include your order number in all return and exchange enquiries to help us assist you efficiently.

Thank you for shopping with ShopBliss!

We value your trust and are committed to providing a fair, transparent, and satisfying shopping experience.