Terms & Conditions

Terms & Conditions

Welcome to ShopBliss.pk!

These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By visiting our website, creating an account, or placing an order, you agree to comply with these Terms.

Please read them carefully before making a purchase.

1. About ShopBliss

ShopBliss.pk is an online shopping store offering fashion accessories, handbags, totes, jewellery, and other lifestyle products to customers in Pakistan.

Throughout these Terms, “ShopBliss”, “we”, “our”, and “us” refer to ShopBliss.pk.

The words “customer”, “you”, and “your” refer to anyone accessing our website or purchasing our products.

2. Acceptance of Terms

By accessing, browsing, registering an account, or placing an order on ShopBliss.pk, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please discontinue using our website.

We reserve the right to update or modify these Terms at any time. Changes will become effective once published on our website.

Customers are encouraged to review this page periodically.

3. Eligibility and Customer Accounts

You may shop on ShopBliss.pk through guest checkout or by creating a customer account.

When creating an account, you agree to:

  • Provide accurate and complete information.
  • Keep your login credentials confidential.
  • Maintain updated contact and delivery information.
  • Notify us if you suspect unauthorised access to your account.

You are responsible for activities conducted through your account, subject to applicable law.

We reserve the right to suspend or restrict accounts involved in fraudulent activity, misuse, or violations of these Terms.

4. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, and other information displayed on our website are accurate.

However:

  • Actual product colours may vary depending on screen settings and display devices.
  • Minor differences in appearance, texture, dimensions, or packaging may occur.
  • Product photographs are intended to represent products as accurately as reasonably possible.
  • Product availability may change without prior notice.

If a product received is significantly different from its description or is defective, please contact our customer support team.

5. Pricing and Payments

All prices displayed on ShopBliss.pk are in Pakistani Rupees (PKR), unless otherwise stated.

We accept the following payment methods where available:

  • Cash on Delivery (COD).
  • Bank transfers.
  • Online payments through supported payment gateways.

5.1 Pricing Changes

We reserve the right to change product prices, promotional offers, and discounts at any time without prior notice.

Changes to prices will not ordinarily affect orders that have already been confirmed, except where an obvious pricing error, fraud, or other exceptional circumstance requires us to contact the customer.

5.2 Payment Verification

For bank transfers and online payments, orders may be subject to payment verification.

We may request transaction references or payment confirmation where necessary.

5.3 Cash on Delivery

For Cash on Delivery orders, payment must be made to the authorised courier representative at the time of delivery.

Customers are requested to provide accurate contact and delivery details to avoid failed deliveries.

Repeated or unjustified refusal to accept Cash on Delivery parcels may result in restrictions on future COD ordering privileges.

Where appropriate, we may require advance payment for subsequent orders.

These measures will be applied reasonably and will not affect customers’ statutory consumer rights.

6. Order Placement and Confirmation

When you place an order, you are submitting a purchase request.

After receiving your order, we may send an order confirmation through email, SMS, WhatsApp, or other available communication channels.

An order confirmation does not necessarily guarantee product availability or final acceptance of the order.

We reserve the right to refuse, cancel, or limit an order in circumstances including:

  • Product unavailability.
  • Incorrect or inaccurate pricing.
  • Suspected fraudulent activity.
  • Incorrect customer or delivery information.
  • Payment verification issues.
  • Technical errors or website malfunctions.
  • Other reasonable operational or legal concerns.

If an order is cancelled after payment has been received, any applicable refund will be handled according to our Refund Policy and applicable legal requirements.

7. Shipping and Delivery

ShopBliss currently offers delivery within Pakistan.

7.1 Shipping Charges

We offer free shipping on orders that meet the minimum order value specified on our website.

Orders below the applicable minimum order value may be subject to standard delivery charges.

The applicable shipping fee and free shipping eligibility will be displayed during checkout or communicated before order confirmation.

We reserve the right to revise minimum order values and shipping charges from time to time. Any applicable charges will be disclosed before the customer completes the order.

7.2 Delivery Timelines

Delivery timelines are estimates and may vary depending on:

  • Customer location.
  • Courier availability.
  • Weather conditions.
  • Public holidays.
  • Operational delays.
  • Unforeseen circumstances.

Customers must provide accurate delivery information, including their full name, phone number, city, and complete address.

We are not responsible for delivery failures caused by incorrect or incomplete customer information.

Once an order has been dispatched, customers may receive tracking information where available.

Delivery is subject to the courier company’s operational procedures.

8. Order Cancellation

Customers may request cancellation of an order by contacting our customer support team as soon as possible.

Cancellation requests are subject to order processing and dispatch status.

  • Orders that have not been processed or dispatched may be eligible for cancellation.
  • Orders already dispatched may not be cancellable through our normal order process.
  • Prepaid orders cancelled and approved for cancellation will be refunded through an appropriate method.
  • Repeated refusal of Cash on Delivery orders or misuse of the ordering system may result in restrictions on future orders.

Please contact us promptly if you wish to cancel an order.

9. Returns and Exchanges

Customer satisfaction is important to us.

ShopBliss offers a 14-day return window for eligible products, starting from the date the customer receives the order.

9.1 Return Eligibility

To qualify for a return or exchange:

  • The return request must be submitted within 14 days of receiving the order.
  • The product must be unused and in its original condition.
  • Original packaging, tags, and accessories should be retained where applicable.
  • Proof of purchase or order details must be provided.

Products showing signs of use, intentional damage, or alteration may not qualify for a change-of-mind return.

However, these conditions do not limit any rights customers may have under applicable consumer protection laws.

9.2 Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may request photographs, videos, or other information to assess the issue.

Depending on the circumstances, an appropriate resolution may include:

  • Product replacement.
  • Product exchange.
  • Refund.
  • Another mutually agreed solution.

We aim to resolve genuine product-related complaints fairly.

9.3 Return Shipping Charges

Return shipping arrangements and costs will depend on the reason for the return.

Where a return is due to our error, such as an incorrect or defective product, we will make reasonable arrangements to address the issue.

For eligible change-of-mind returns, return shipping arrangements and costs will be communicated to the customer before the return is processed.

Please contact customer support before sending any product back.

10. Refund Policy

Approved refunds will be processed after the returned product or relevant complaint has been reviewed.

Refunds may be issued through:

  • Bank transfer.
  • The original payment method, where supported.
  • Another mutually agreed payment method.

Refund processing times may vary depending on the payment provider and banking procedures.

For Cash on Delivery orders, customers may need to provide their bank account details or another agreed refund method.

Shipping charges may be treated separately depending on the reason for the refund and applicable consumer protection requirements.

11. Promotions, Discounts and Offers

ShopBliss may offer promotional discounts, seasonal campaigns, special deals, and limited-time offers.

Promotional offers:

  • May be subject to specific terms and conditions.
  • May have limited availability.
  • May have start and expiry dates.
  • Cannot necessarily be combined with other discounts.
  • May be withdrawn or modified where reasonably necessary.

Any specific conditions displayed alongside an offer will apply to that promotion.

12. Intellectual Property

All content displayed on ShopBliss.pk, including:

  • Logos and brand elements.
  • Website design and layout.
  • Product descriptions.
  • Images and graphics.
  • Written content.
  • Marketing materials.

is owned by ShopBliss or used with appropriate permission, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit our website content without prior written permission.

Unauthorised use of our intellectual property may result in appropriate legal action.

13. Website Use and Prohibited Activities

You agree not to:

  • Use our website for unlawful purposes.
  • Submit false or misleading information.
  • Attempt to interfere with website functionality.
  • Introduce viruses, malicious code, or harmful software.
  • Attempt unauthorised access to our website or systems.
  • Use automated methods to collect website content without permission.
  • Engage in fraudulent purchasing or payment activities.
  • Violate the rights of ShopBliss or other website users.

We reserve the right to restrict access where misuse or suspicious activity is identified.

14. Third-Party Services and Links

Our website may use third-party services, including:

  • Courier and delivery providers.
  • Payment gateways.
  • Bank transfer services.
  • Google Analytics.
  • Meta advertising services.
  • Social media platforms.

We may also provide links to external websites.

These services are operated independently and may have their own terms, conditions, and privacy policies.

ShopBliss is not responsible for the independent operations or policies of third-party websites and services, subject to applicable law.

15. Limitation of Liability

We make reasonable efforts to maintain accurate product information, reliable website functionality, and a positive shopping experience.

However, to the extent permitted by applicable law, ShopBliss shall not be liable for indirect or consequential losses arising from:

  • Temporary website interruptions.
  • Third-party service failures.
  • Courier delays outside our reasonable control.
  • Unauthorised access caused by circumstances beyond our reasonable control.
  • Events beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including applicable consumer protection rights.

16. Force Majeure

ShopBliss shall not be held responsible for delays or failure to perform obligations caused by circumstances beyond reasonable control.

These circumstances may include:

  • Natural disasters.
  • Floods and severe weather.
  • Government restrictions.
  • Strikes and transportation disruptions.
  • Internet or telecommunications failures.
  • Public emergencies.
  • Other unforeseen events.

We will make reasonable efforts to minimise the impact of such circumstances on customers.

17. Privacy and Personal Information

Your use of ShopBliss.pk is also governed by our Privacy Policy.

We may collect and process customer information to:

  • Process orders.
  • Arrange deliveries.
  • Manage payments.
  • Provide customer support.
  • Maintain customer accounts.
  • Improve our services.
  • Send promotional communications where permitted.

For further information, please review our Privacy Policy:

Privacy Policy

18. Governing Law and Disputes

These Terms shall be interpreted in accordance with the applicable laws of Pakistan.

Any disputes arising from the use of our website or purchase of our products should first be addressed through our customer support team.

Where a dispute cannot be resolved amicably, it may be referred to the appropriate courts or competent authorities in Pakistan, subject to applicable law and jurisdiction.

Nothing in these Terms prevents customers from exercising rights available to them under applicable consumer protection laws.

19. Changes to These Terms

ShopBliss reserves the right to revise, update, or modify these Terms & Conditions from time to time.

Continued use of our website after publication of changes constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

20. Contact Information

For questions, concerns, order-related enquiries, returns, or assistance regarding these Terms & Conditions, please contact us:

ShopBliss.pk

Website: https://shopbliss.pk/

Email: care@shopbliss.pk

Phone: +92 313 247 0032

Customer Support: Monday to Saturday, subject to availability.

Thank you for shopping with ShopBliss!

We appreciate your trust and look forward to providing you with a convenient, secure, and enjoyable shopping experience.